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The planes were new and comfortable. I need wheelchair assistance and they were very pleasant and helpful. The only complaint I have is that the female steward would nor let me use any restroom because I use a cane. I got up to go and she screamed down the aisle for me to sit down.

BFR to IFR - The Leading Cause of Pilot Inspiration (Full Flight Review)

It was very embarrassing. The male steward came to me and apologized and said it was uncalled for. United flight attendants are so friendly and knowledgeable!


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I had such excellent service on my round trip flight to Aruba this month. I was dismayed at first as the rules for carry on and seat choice have changed.

Not the only airline

I then used my United premier membership and wala I was good to carry on and pick my seats. Flights were on time both directions and the staff was very pleasant. I sat next to 2 unaccompanied minors on the way home the staff kept a real good eye on them. My problem was that we fly nonstop from Newark to Honolulu and you had to BUY food if you wanted something to eat. I'm sorry, but on a flight that long, some food should be provided without cost!

Fly the Friendly Skies - United Airlines

This site uses cookies to improve your experience, to enhance site security and to show you personalised advertising. Click here to learn more or control your settings. By clicking on or navigating the site, you agree to our use of cookies. Flights Holiday Rentals Restaurants Things to do. United stays it has designed its new aircraft, on-board features, customer service and more to be "flyer-friendly. Each ad describes a United product or service as "friendly," as in legroom-friendly, Wi-Fi-friendly, nonstop-friendly. The new campaign includes network and cable television commercials, radio spots, magazine and newspaper ads, billboards, and social media ads.

My husband and I were not seated together. Gate agent asked a passenger to switch with my husband so that we could sit together, without us asking for this.

We were planning to ask on board, so, we were very happy when we were called to exchange the boarding pass. Upon calling we were told that the airport was closed.


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  5. After 2 hours on the phone with United they offered to fly us 3 days later. Unfortunately United is the only airline that flys to Chicago from Springfield. Our other airline American flys to DFW. Amtrak not that much better. Using our mileage points, United booked us from Dublin to Munich on Air Lingus with only 45 minutes turn around to catch our flight from Munich to Chicago on United! This is an impossible connection since you must change terminals. The United flight had left when we got to the gate and we were told we'd have to go back to Air Lingus to get it resolved.

    Finally, an agent from Lufthansa, who is responsible for United in Munich, felt sorry for us and got us on a Lufthansa flight to Chicago but had to change our Chicago to Peoria flight from United to American.

    Tag "fly the friendly skies"

    Finally, we got to Chicago but could not find our luggage since it had been tagged through to Peoria by Air Lingus. After 30 minutes United found our luggage so we could go through customs. Now we only have an hour to get to our flight, in another terminal, on American. We were not able to use the "drop-off luggage" but had to have it tagged now by American.

    We got to the American terminal and they would not accept the printed sheet we had from Lufthansa for our ticket or luggage. Again, finally, someone felt sorry for us and got involved.

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    Fly the friendly skies

    They printed out our boarding passes and accepted our luggage. Now we only have a few minutes to get to the gate. Fortunately, the flight was delayed and at that, we got to the gate just 7 minutes before boarding. All this because United gave us an impossible connection in Munich!